General Data Privacy Statement

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General Date Privacy Statement for AluK GB

This website is owned and operated by AluK (GB) Limited.

How we process your data

Our privacy policy relates only to information that we obtain from you. We do not pass your information to third parties. We do not pass your information to any linked websites. If you visit a website operated by a third party through a link included on this website, your information may be used differently by the operator of the linked website.

The information you provide to us when using this website will be processed for the following reasons:

  • to process any request for advice or information to be supplied by us
  • to send you our newsletters and notify you of our products and services
  • to track the volume of traffic to the various sections of the site
  • to comply with our statutory and regulatory obligations

The data we collect

The type of information we will collect about you includes:

  • your name
  • your address
  • your phone numbe
  • your email address
  • your query
  • details about the pages you visit

We will never collect sensitive information about you without your explicit consent.

How do we collect the data?

We collect data when you:

  • place an enquiry for any of our products vie the contact form
  • use or view our website
  • sign up for our newsletters
  • download a file from our website

The circumstances in which we may contact you

We may contact you, including by email or telephone, to tell you about our services or to respond to your enquiry.

Marketing

AluK GB would like to send you information about products and services of ours that we think would be of interest. We will always give you options to manage the way we contact you or opt out altogether, should our company no longer be of interest.

The data we hold about you

Should you wish to obtain a copy of the personal data that we hold about you, please send an email to info.uk@aluk.co.uk. As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data that we hold concerning you.

When you visit our web pages, tracking technologies may automatically record information about you. This information does not identify you personally. We automatically collect and store only the following information about your visit:

  • the internet domain and IP address from where you access our web site 
  • the type of browser software and operating system you use to access our web site
  • the date and time you access our web site
  • the pages you enter, visit and exit on our web site; and
  • if you linked to our web site from another web site, the address of that web site

We use this information to help us identify click stream patterns, to improve our website, and to learn about the number of visitors to our website and the types of technology our visitors use.

Cookies

A cookie is a text file saved on your computer by your browser to store certain types of data that you are using on a web site. AluK (GB) Limited’s website uses cookies to gather and save data about the functions you use and the pages you visit within the site.

If you wish to completely avoid the cookies, turn off cookies in your browser. This will disable the Item Store and the Request Samples tool and may affect the overall performance of the site. The method will vary according to the type and version of your browser and whether you use a PC or an Apple Macintosh, but will approximately follow these steps.

Internet Explorer

  • with PC: Tools > Options > Privacy > Cookie settings.
  • with Apple Macintosh: Edit > Preferences > Receiving files > Cookies > Cookie settings.

Netscape

  • Edit > Preferences > Advanced > Cookies radio buttons
  • Mozilla
  • Tools > Options > Privacy > Cookie settings

You will normally be able to accept all cookies, reject all cookies, accept certain types of cookie, and/or receive a warning before accepting a cookie.

Alternatively, if you wish to remove these cookies from your computer at a later date, you may clear them after visiting the site; this will not affect the performance of the site or the cookies in question.

Complaints

If you have a complaint regarding any breach of this privacy policy, please email us at info.uk@aluk.co.uk or write to us at AluK (GB) Limited, Newhouse Farm Industrial Estate, Chepstow, NP16 6UD.

When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of this review. 

Changes to our privacy policy 

The AluK GB website www.alukhome.co.uk keeps its privacy policy under regular review and places any updates on this webpage. This privacy policy was last updated on 20 April 2021.